Privacy Policy

Privacy Policy

Last updated: October 2026

At SNOWFORGE, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains what information we collect, how we use it, and your rights as a customer.

Please read this policy carefully. By using our website or placing an order, you agree to the practices described below.

1. Information We Collect

We collect information to process your orders, provide customer support, and improve your experience with SNOWFORGE. The types of information we collect include:

Personal Information

When you place an order, create an account, or contact us, we may collect:

  • Your full name
  • Shipping and billing address
  • Email address
  • Phone number

Order Information

When you purchase from SNOWFORGE, we collect information related to your transaction, including:

  • Products ordered
  • Order value and payment details
  • Shipping address and delivery instructions
  • Order history

Payment Information

Payment transactions are processed through secure third-party payment processors. SNOWFORGE does not store your full credit card number or sensitive payment credentials on our servers. Payment processors handle your financial data in accordance with their own security and privacy standards.

Device and Website Information

When you visit our website, we may automatically collect certain technical information, including:

  • IP address
  • Browser type and version
  • Device type
  • Pages visited and time spent on our site
  • Referring website or search terms

Cookies

Our website uses cookies — small text files stored on your device — to help us understand how visitors use our site, remember your preferences, and improve your browsing experience. You can control cookie settings through your browser. Note that disabling certain cookies may affect website functionality.

2. How We Use Your Information

SNOWFORGE uses the information we collect to:

  • Process and fulfill your orders
  • Arrange shipping and delivery of heavy equipment to your address
  • Communicate with you about your order, shipping status, or customer support requests
  • Respond to your inquiries and provide customer service
  • Prevent fraud and protect the security of our store
  • Comply with legal obligations
  • Improve our products, website, and services
  • Send marketing communications, where you have opted in to receive them

3. How We Share Your Information

SNOWFORGE does not sell, rent, or trade your personal information to third parties for their own marketing purposes. We may share your information with trusted service providers only as necessary to operate our business:

Shopify

Our store is built on the Shopify platform. Shopify stores and processes your information as part of providing our e-commerce services. You can review Shopify's privacy practices at shopify.com/legal/privacy.

Third-Party Service Providers

We may share information with service providers who help us operate our business, including:

  • Shipping carriers and freight companies responsible for delivering your equipment
  • Payment processors who handle transaction security
  • Analytics providers that help us understand website traffic

These providers are authorized to use your information only as necessary to perform services on our behalf.

Payment Processors

When you make a purchase, your payment information is transmitted directly to our payment processor. SNOWFORGE does not have direct access to your full payment credentials.

Legal Requirements

We may disclose your information if required to do so by law, court order, or government authority, or to protect the rights and safety of SNOWFORGE, our customers, or others.

4. Marketing Communications

If you opt in to receive marketing emails from SNOWFORGE, we may send you updates about new products, promotions, or seasonal offers. You can unsubscribe from marketing emails at any time by clicking the unsubscribe link in any email we send, or by contacting us directly.

We will not send you marketing communications without your consent.

5. Data Security

SNOWFORGE takes reasonable measures to protect your personal information from unauthorized access, disclosure, alteration, or loss. Our website uses industry-standard security practices, including SSL encryption for data transmitted through our store.

However, no method of transmission over the internet is completely secure. We cannot guarantee absolute security of your information.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes described in this policy, including maintaining records for order history, customer service, and legal compliance. When data is no longer needed, we take reasonable steps to delete or anonymize it.

7. Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information, including the right to:

  • Access the personal information we hold about you
  • Request correction of inaccurate information
  • Request deletion of your personal data, where applicable
  • Opt out of marketing communications at any time

To exercise any of these rights, please contact us at Support@snowforge.store.

8. Children's Privacy

SNOWFORGE's website and products are intended for adults. We do not knowingly collect personal information from children under the age of 13. If you believe a child has provided us with personal information, please contact us and we will take steps to remove that information.

9. Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When we make significant changes, we will update the date at the top of this page. We encourage you to review this policy periodically.

10. Contact Us

If you have questions or concerns about this Privacy Policy or how your information is handled, please contact SNOWFORGE at:

Email: Support@snowforge.store